FREQUENTLY ASKED QUESTIONS (FAQ)
Purchase of tickets on-line
"The purchase procedure takes approx. 2 minutes and tickets should be generated immediately after payment. If after 15 minutes you do not receive the ticket to the indicated e-mail address, please check the Spam folder or contact the Customer Service Center [here]."
"Tickets are sent to the e-mail address provided in the form (please enter your mailbox address carefully!). Tickets can be presented to the security in both paper and electronic versions, so there is no need to print them."
"No, it is enough to have a credit card that allows you to make electronic payments or an electronic wallet (Google Pay, Visa Checkout, Masterpass). All payment methods are available [here]."
"Yes, you can pay by credit card or e-wallet (Google Pay, Visa Checkout, Masterpass). All payment methods are available [here]."
"Please consider your purchases carefully as we remind you that there is no obligation to accept returns of tickets purchased for a specific day or period (in accordance with Art. 38, point 12 of the Act on Consumer Rights and par. 7 of the Rules of the Książ Castle and the Palm House). In exceptional cases, it is possible to postpone tickets to another date, if it is notified in advance and the company will be able to provide the service (regulations). In such situations, please contact the Customer Service Center [here]."
Visiting Palm House
"No, visiting the palm house is possible only without a guide along a route marked with arrows (the map of the route is available [here])."
"The opening hours of the Palm House (and the Castle) are [here]."
"The Palm House is located on 158 Wrocławska street (about 2 km from the castle), and paid car parks are located right next to it."
"No, only a guide dog or an assistance dog in a harness can be brought into the Palm House (detailed rules for bringing in guide dogs are described in the visiting regulations available [here]). Other dogs are not allowed due to the historic nature of the facility."
"Yes, there is a roofed bicycle shelter in the car park next to the Palm House."
Visiting the Castle
"Wszystkie informacje dla turystów pieszych (autobusy, pociągi) oraz zmotoryzowanych (parkingi) wraz z mapami znajdują się [tutaj]."
"Depending on the number of objects you want to visit, you can buy different tickets for sightseeing in the online system:
- The castle with an audioguide set, terraces, undergrounds with a guide, palm house - in the Event: VISITING THE CASTLE AND / OR UNDERGROUNDS, ALL DAY TICKET -> The Undergrounds or The Undergrounds and The Castle, please purchase “the castle, the undergrounds and the palm house” ticket. Please synchronize the visiting hours - visiting the castle with an audioguide set + terraces takes about 2:00, and the undergrounds take 45 minutes. Walking time between the entrances is approx. 15 minutes, the map is available [here]. Therefore, please start your visit to the castle no later than 2 hours before the planned start of the tour of the undergrounds.
If you buy a ticket for a later time (15:30 - 17:00 on weekdays, 16:30 - 18:00 on weekends), the castle must be visited first! Visiting the castle in this case should start 2 hours before the planned time of entry to the undergrounds given on the ticket.
- The castle with an audioguide set, terraces, palm house - in the Event: Visiting the castle -> the castle with an audioguide set, please purchase a ticket for a specific day.
- The castle with an audioguide set, terraces, palm house, stables - in the Event: Visiting the castle -> the castle with an audioguide set, please purchase “the castle, the palm house and the stables” ticket for a specific day. The map of the objects is available [here], and the spherical panorama [here].
- The castle with an audioguide set, terraces, palm house (without guide), Old Mine (with guide), Porcelain Museum (without guide) - in the Event: Visiting the castle -> Explore Wałbrzych Castle / Palm House / Stara Kopalnia / Porcelain Museum, please purchase Explore Wałbrzych ticket. All information about the ticket, map, distances between objects and descriptions of objects can be found [here].
The Hochberg Mausoleum - in the Event: Visiting the castle -> the castle with an audioguide set. The map of the objects is [here], and the spherical panorama [here].
- Terraces- In the summer season, the ticket for visiting the terraces is included in all tickets valid for visiting the castle. "
"In the castle and the palm house, we only accept the National BIG Family Card and the Wałbrzych Big Family 3+ Card on the terms described [here]. Tickets can be purchased only upon presentation of the card only at ticket offices."
"All tickets in the Książ Castle complex are single-use, i.e. they can be redeemed only once in each facility. If you start with a tour of the castle and then go to the undergrounds, you will no longer be able to return to the castle with the same ticket. At the same time, we would like to remind you that the area of the outer bailey (hotels, restaurants, cafes, courtyard) is free to visit without a ticket (except for festivals) - the map of the complex is [here]."
"Due to the pandemic, we have kept the guided tours to a minimum. Therefore, in the combined ticket: castle + underground, you can visit the castle only with an audio guide set."
"No, all tickets for standard castle tours include a visit to the palm house. For this reason, the ticket for visiting the Palm House is valid for 12 months from the date of purchase, so you can complete your visit at a later date."
"Yes, it can be purchased online or at the ticket office. The tickets for the terraces also include the Palm House. Please note that the terraces are only available from 01/04 to 30/09. In case of favorable weather conditions, this period may be extended."
"No, the stroller must be left in the cloakroom in the main building of the castle. The castle is a multi-storey facility (stairs) and you should be prepared to carry your baby in your arms for more than an hour. It is allowed to visit the castle with a front carrier. Of course, there are many places (on the terraces and directly in front of the castle), where you can sit and rest. The changing table is located near the reception desk on the ground floor of the castle. Access to the toilets is on each floor - they are marked with directional arrows, you can also always ask security personnel for help."
"Minors may take part in the KSIĄŻ BY NIGHT TOUR with the consent of a legal guardian and under the supervision of an adult (the rules of KSIĄŻ BY NIGHT are [here]). Due to the different sensitivities of children, we cannot judge how they will react. We strongly recommend that you do not take children under the age of 6 with you."
"We would like to inform disabled tourists that there are separate parking spaces for them: 3 parking spaces in the bay in front of the castle gate and 5 in the Main Parking lot (information and a map are available [here]). Parking on those spaces is free but if these places are full, the standard fee is applicable in accordance with the price list. Disabled people can use the lifts located on the premises (the reception staff will help), which will allow them to visit the first and the second floor. Unfortunately, due to architectural difficulties, not all rooms are accessible to disabled people."
"No, only a guide dog or an assistance dog in a harness can be brought into the castle (courtyard and ticketed zones) and the palm house (detailed rules for bringing in guide dogs are described in the visiting regulations available [here]). Other dogs are not allowed due to the historic nature of the facility. We encourage you to walk your pets in the park, which has stunning green areas. The Książ Hotel and local gastronomy are pet-friendly (the map of the complex is available [here])."
"Yes, provided that it does not pose a threat to other visitors or the exhibitions in the facility. This will be determined by the security personnel and you may be required to deposit the bag / backpack in the cloakroom. Please put small backpacks on the front without being asked - it will facilitate the work of the security service, and help other tourists to enjoy visiting the castle."
"Yes, there is a free cloakroom at the main entrance to the castle. After the tour, you should return to the castle's entrance to pick up your belongings in the cloakroom."
"Yes, there is a restaurant, cafes and a bar in the castle complex (outer bailey). You can see the map of the objects here."
"Yes, in the area of the outer bailey (in front of the Gatehouse) there are two bicycle stands marked on the map [here]."